Frequently Asked Questions
Your guide to premium spirits and seamless delivery.
Does someone need to be present to sign for my delivery?
Yes, federal law requires that an adult 21 years of age or older must be present to provide a valid ID and sign for any package containing alcohol.
Which states do you ship to?
We ship to most states where local laws permit the direct shipment of alcohol. Please use our shipping calculator at checkout to see if delivery is available to your specific zip code.
What happens if a bottle arrives broken?
While we use specialized protective packaging, accidents can happen. If your order arrives damaged, please contact our customer service team within 48 hours with photos of the damage to initiate a replacement or refund.
Can I return a bottle of wine or spirits?
Due to state regulations, we can only accept returns on products that are spoiled or defective. We cannot accept returns based on personal taste preferences or for products that have been opened.
How long will it take for my order to arrive?
Standard processing typically takes 1-3 business days. Once shipped, transit times vary by location but generally range from 2-7 business days depending on the shipping method selected.
Do you offer local pickup for Florida residents?
Yes, customers near our Florida retail locations can select 'In-Store Pickup' during the checkout process to save on shipping costs.